Refund and Return Policy for NAYIRQA

Effective Date: 1/9/2024

At NAYIRQA, we want you to be completely satisfied with your purchase. If for any reason you’re not, we’ve outlined our refund and return policy to ensure a smooth and straightforward process.

Return Policy

1. Eligibility for Returns:

• Items must be returned within 14 days of the delivery date.
• Items must be unused, unwashed, and in their original condition, including tags and packaging.
• We do not accept returns for final sale items, lingerie, or swimwear due to hygiene reasons.

2. How to Initiate a Return:

• Contact our customer support team at [Insert Contact Information] to initiate a return.
• Provide your order number, item details, and reason for the return.
• Once your return is approved, we will provide instructions on how to ship the item back to us.

3. Return Shipping:

• Customers are responsible for the return shipping costs unless the item received was damaged or defective.
• We recommend using a trackable shipping method as we are not responsible for lost return shipments.

Refund Policy

1. Refund Eligibility:

• Once we receive your returned item and verify its condition, we will process your refund.
• Items that do not meet the return criteria (damaged, worn, or without original packaging) may be refused.

2. Refund Method:

• Refunds will be issued to the original payment method used during the purchase.
• Refunds typically take 7-10 business days to process, depending on your payment provider.

3. Non-Refundable Items:

• Shipping fees are non-refundable.
• Sale items and special offers may not be eligible for refunds unless the item is faulty.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Insert Contact Information] with your order number and a photo of the damage. We will either replace the item at no additional cost or issue a full refund, including shipping fees.

Contact Us:

If you have any questions or concerns about our refund and return policy, please reach out to our customer support team at:

• Email: [Insert Email]
• Phone: [Insert Phone Number]

 

Thank you for shopping with NAYIRQA!
We appreciate your business and are here to ensure your shopping experience is seamless and enjoyable.